Facilitation is the design and management of structures and processes that help a group do its work. Facilitation is about process (how you do something) – rather than content (what you do). A facilitator is a process guide, a person who makes it easier for...

It is important to know about adult learning styles. Your personal style affects the way that you learn and the way that you provide instruction to others. Because there are different personality types, there also are different learning styles. Successful learning often depends on being...

Today, all organizations are faced with the challenge of managing and leading change. The past 20 years have been characterized as the age of mergers, restructuring, and downsizing. The manager as a leader of change has become increasingly important to the organization. Types of Change Change has...

When people are together for any length of time, disagreements and misunderstandings will occur. Conflict itself is not a problem. Conflict is a problem only when it is poorly managed. Poorly managed conflict is expensive. The average employee spends 2.1 hours a week dealing with...